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Privacy policy

Basics

This privacy policy applies to all individuals who use the services of

Messmer Hotel am Kornmarkt GesmbH & Co. KG
Kornmarktstrasse 16
6900 Bregenz
Österreich

+43 (0)5574 - 42356
office@hotel-messmer.at

We hereby inform you about the type, scope, and purpose of the collection and use of your personal data by our company. We respect your privacy and are committed to complying strictly with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), the Austrian Data Protection Act (DSG), and the Telecommunications Act 2003 (TKG 2003)). All personal data is processed on this basis.

The controller responsible for data processing is the COMPANY OR PERSON (office@hotel-messmer.at).

Information Obligations (Articles 13 and 14 GDPR)

Your personal data includes:

  • your master data (name, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle license plate number,
  • the data contained in travel documents provided (passport number, passport details, date of birth, issuing authority, validity, nationality) and identification documents (ID card, driver’s license, etc., including issuing authority and validity),
  • data related to payment methods and transactions, particularly involving debit cards, credit cards, and bank cards,
  • the length of stay you requested and related information such as destinations, hotels, contacts, conditions, special services, health data, frequent flyer numbers, and personal preferences you share with us,
  • special categories of data such as health-related information, data about special needs, and marital or partnership status.

This data is required for us to provide our services. This includes bookings for travel, tour guides, restaurants, rental cars, transfers, registration procedures, insurance, events, tours, accreditations, vouchers including customer registration, billing, and verification (B2B, B2C, FIT), and ticket bookings.

We therefore store, process, and, if necessary, transmit this data to third parties with whom we collaborate to provide our customers with the most effective and optimal service possible. This may include service providers in third countries acting as processors, as well as software and agency service providers.

The legal basis for these data processing activities includes:

  • the fulfillment of our pre-contractual and contractual obligations toward you,
  • your consent,
  • our legal, contractual, or other legal obligations (e.g. documentation requirements under accounting, tax and customs law, contract and registration obligations, legal disputes),
  • § 96 of the Telecommunications Act (TKG), and
  • our legitimate interests (e.g. improving customer service, including direct marketing, or the protection of our own legal rights).

The duration of data storage depends on the length of our business relationship, the consents you have given, and also on legal retention requirements and other legal obligations applicable to us. In the case of ongoing cooperation, we aim to know and remember your preferences as best as possible in order to provide you with continuous and lasting satisfaction.

Our Online Presence

When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, viewed files, date and time of access, the user's IP address, data from the accessing device—especially the browser and operating system—as well as the amount of data transferred and a message indicating successful access. We use this access data for internal statistical purposes, to ensure the security of our services, and to optimize our offerings. In the event of suspected unlawful activity, access data will be reviewed for evidence purposes.

By entering your personal data into one of our contact forms, you consent to the transfer, storage, and processing of this data by us for the duration of handling your specific request. This particularly applies to inquiries via contact form, chat, and emails you send us. We require this data to process your request and, in such cases, also store your IP address for evidence purposes. The data will be stored for as long as necessary to handle any follow-up or subsequent questions posed by you or us.

Newsletter

You are free to subscribe to our newsletter. Registration requires you to provide your email address and give your consent to receive the newsletter. Your subscription will only become active once you confirm it by clicking a link sent to you via email. To tailor the content of our newsletters to your specific interests, you may optionally provide additional information such as your preferences, key dates, locations, regions, and similar details during the registration process.

Each newsletter you receive will include all necessary information on how to unsubscribe. For more information about our newsletters, please contact us at office@hotel-messmer.at. We will be happy to assist you.

Disclosure to Third Parties / Obligations of Data Processors

Your personal data may be shared with:

  • Data processors (e.g., for our electronic advertising such as newsletters), and

  • Third parties necessary for the provision of the services you requested, all of whom are contractually obligated to comply with applicable data protection standards.

In some cases, your data may also be transferred outside the EU. If compliance with European data protection standards cannot be ensured—for example, due to a lack of standard contractual clauses, adequacy decisions, or certifications—we will inform you in advance and obtain your explicit consent.

For further information, please contact us at office@hotel-messmer.at.

Cookies and Tracking Services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized during your next visit to our website and significantly contribute to speeding up loading processes and making the use of our services more convenient for you. The information recognized and stored by cookies serves to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, who, as a data processor, has committed to comply with the applicable data protection standards. After you have visited our website, cookies remain stored on your device unless you refuse this in advance or actively delete the cookies. Actively disabling cookies may impair the functionality of our websites for you. You can also prevent the storage of cookies by adjusting your browser software settings accordingly. However, we would like to point out that in this case you may not be able to use all functions of our website. The statements made here regarding cookies also apply in a similar way to other technical browser functions such as Local Storage and Session Storage.

Cookies for the purpose of analysis and profiling are only used with your explicit consent. Click here to adjust your cookie settings. 

We also use third-party content on our website to make our online presence as informative and convenient for you as possible. This includes, for example, Google Maps, RSS feeds, or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on how these third parties use this data. We refer you to the privacy policies of the respective providers.

We use Google Analytics, a web analytics service provided by Google Ireland Limited, 4 Barrow St, D04 E5W5 Dublin, Ireland (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address is shortened and thus anonymized or at least pseudonymized beforehand within the European Union. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. In this context, also note Google’s privacy policy, especially the information available at the following two links:
https://support.google.com/analytics/answer/6004245?hl=de and https://www.google.de/intl/de/policies/

We work with Microsoft Clarity and Microsoft Advertising, operated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). These services collect information on how you use and interact with our website through behavioral metrics, heatmaps, and session replays to improve and market our products/services. Website usage is tracked using first- and third-party cookies and other tracking technologies to measure the popularity of products/services and online activity. In addition, we use this information for website optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement:
https://privacy.microsoft.com/privacystatement

We use YouTube to display videos. YouTube is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded YouTube video, a direct connection is established with Google’s servers. This may transmit information about the use of this website and further data, such as your IP address, to Google. We have no influence on the scope, further processing, and use of the collected data. We refer you to Google's privacy policy, available at the following link:
https://policies.google.com/privacy

We use Google Maps to display maps. Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded Google Maps map, a direct connection is established with Google's servers. This may transmit information about the use of this website and further data, such as your IP address, to Google. We have no influence on the scope, further processing, and use of the collected data. We refer you to Google's privacy policy, available at the following link:
https://policies.google.com/privacy

Data Subject Rights / Objection / Contact

You may at any time request information, free of charge, about your personal data stored by us. As a data subject, you also have the right to object, access, deletion, correction, restriction, and transfer of your personal data. Since we process the data on the basis of our legitimate interests, you generally have the right to object if there are reasons arising from your particular situation that speak against this processing. As we also process the data for direct marketing purposes, you can object to this processing for direct marketing purposes at any time.

You may withdraw a data protection consent you have given us at any time. The withdrawal does not affect the lawfulness of the processing carried out up to that point. A withdrawal means that from that moment on, we will no longer process your data for the above-mentioned purposes. To withdraw your consent and for further information regarding your rights as a data subject, please contact us at office@hotel-messmer.at. We are happy to assist you.

For complaints, the responsible supervisory authority is the Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna.