+43 5574 42356
Enquiry Booking

Hotel
Seminars
Restaurant
Enquire
Book

Data Protection Basics
This data protection declaration applies to all persons who use the services of

Messmer Hotel am Kornmarkt GesmbH & Co. KG
Kornmarktstrasse 16
6900 Bregenz
Austria

Tel.: +43 (0)5574 - 42356
office@hotel-messmer.at

to use. We thereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG and TKG 2003). All your personal data will be processed on this basis.

The person responsible for data processing is Messmer Hotel am Kornmarkt GesmbH & Co. KG (office@hotel-messmer.at).

Information obligations (Articles 13 and 14 GDPR)
Your personal data, that is

  • Your master data (last name, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle license plate number,
  • the data in travel documents presented (passport number, passport details, date of birth, issuing authority, term, nationality) and ID cards (identity card, driving license, etc. including issuing authority and term),
  • the data on the payment method and in connection with payments, in particular with EC cards, credit cards and bank cards, 
  • the length of stay you have requested as well as the destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and 
  • special categories of data such as health data, special needs data and marriage/partnership data

are required for our services. This also includes bookings for travel, tour guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.

We therefore store and process this data for these purposes and, if necessary, pass it on to third parties with whom we work together to provide the most effective and best possible service for our customers - this can also include service providers in third countries as processors, software and agency service providers belong –, transmitted.

The legal bases for these data processing processes are

  • the fulfillment of our pre-contractual and contractual obligations towards you, 
  • your consents, 
  • Statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes)
  • § 96 TKG and
  • our legitimate interests (e.g. improving our customer service, including in the area of ​​direct advertising or protecting our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation to provide the best possible customer service, we strive to know the customer requests you have already communicated to us so well that we can satisfy you on an ongoing and long-term basis.

Our websites
When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the user's IP address, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the report of the successful access. We use this access data for internal statistical purposes to ensure the security of our offer and to optimize the offer. If an illegal act is suspected, the access data will be evaluated to preserve evidence.

By entering your personal data into one of our contact forms, you agree to the transmission to, storage and processing by us for the duration of the processing of this specific request. This applies in particular to your inquiries via contact form, chat and emails that you send to us. We need this data to process your request and in these cases we also store your IP address for the purposes of preserving evidence. The data will be stored for as long as this is necessary to deal with any additional or subsequently asked questions by you or us.

Newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective if you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information about specific interests, deadlines, locations and regions and the like when you register.

In every newsletter you receive you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at office@hotel-messmer.at. We're here to help.

Transfer to third parties / obligation of processors
We may use your personal data

  • to processors (e.g. for our electronic advertising in the form of newsletters) as well as to third parties who must be involved in order to provide the services you request, all of whom have committed themselves to complying with the applicable data protection standards, 

may also be transmitted outside the EU. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consent from you. For further information please contact us at office@hotel-messmer.at.

Cookies and tracking services
We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers convenient for you. The information recognized and stored by cookies is used for your recognition, but also for the analysis of your user behavior. They are stored on the server of the respective provider, who, as a processor, has committed to complying with the applicable data protection standards. After you have visited our website, cookies will remain stored on your device unless you refuse this in advance or you do not actively delete cookies. Actively deactivating cookies may affect the functionality of our websites for you. You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all of the functions of our website. The statements made here with regard to cookies also apply in a similar form to other technical browser functions such as local storage and session storage.

Cookies for analysis and profiling purposes are only used with your express consent. Click here to adjust your cookie settings.

We also use third-party content on our website to make our website as informative and convenient as possible for you. These include, for example, Google Maps, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by third-party providers. In this regard, we refer to the data protection declarations of the respective providers.

We use Recaptcha to secure our contact forms. Recaptcha is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Recaptcha protects our website from mass contact from automated programs (“spambot attacks”). This service is technically necessary for the secure operation of the website. When you visit a page with embedded Recaptcha, a direct connection is established with Google's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Google. We have no influence on the scope and further processing and use of the data collected. We refer you to Google's privacy policy, available at the following link:
https://policies.google.com/privacy

We use Google Analytics, a web analysis service provided by Google Ireland Limited, 4 Barrow St, D04 E5W5 Dublin, Ireland (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus anonymized or at least pseudonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. In this context, please also note Google's data protection declaration, in particular the information available under the following two links: 
https://support.google.com/analytics/answer/6004245?hl=de and https://www.google.de/intl/de/policies/

We use YouTube to display videos. YouTube is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded YouTube video, a direct connection is established with Google's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Google. We have no influence on the scope and further processing and use of the data collected. We refer you to Google's privacy policy, available at the following link:
https://policies.google.com/privacy

We use Google Maps to display maps. Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded Google Maps map, a direct connection is established with Google's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Google. We have no influence on the scope and further processing and use of the data collected. We refer you to Google's privacy policy, available at the following link:
https://policies.google.com/privacy

We use Customer Alliance to display customer reviews. Customer Alliance is operated by CA Customer Alliance GmbH, Ullsteinstr. 130 Tower B, 12109 Berlin (“Customer Alliance”). When you visit a page with embedded customer reviews, a direct connection is established to Customer Alliance's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Customer Alliance. We have no influence on the scope and further processing and use of the data collected. We refer you to the Customer Alliance data protection declaration, available at the following link:
https://www.customer-alliance.com/de/datenschutzerklarung/

Rights of those affected / objection / contact
You can request information about your personal data stored by us at any time, free of charge. As a data subject, you also have the right to object, information, deletion, correction, restriction and transfer of your personal data. Since we process the data based on our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. Since we (also) process the data for direct advertising, you can object to this processing for direct advertising purposes at any time.

You can revoke any data protection consent you have given us at any time. The revocation does not affect the lawfulness of the processing that has taken place up to that point. A revocation means that we will no longer process your data for the purposes mentioned above from this point onwards. For a revocation and further information about your rights as a data subject, please contact us at office@hotel-messmer.at. We're here to help.

The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the supervisory authority responsible for complaints.